FAQs
Q: Do you offer customization orders?
Yes, customization requests are available but may take longer processing times depending on the scope of the work of the piece. Please e-mail secretsuncatcher@gmail.com including timeline, picture of an example as a base, and include as much details as possible on what you would like.
Q: Can I return the item if it doesn't work for me?
Yes. Sure, If you product is damaged or doesn’t work as described, just reach out to us within 30 days of receiving the product and you will get a 100% Money back or replacement.
Q: How do I check the status of my order?
A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.
Q: Do you provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately at secretsuncatcher@gmail.com! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through email at secretsuncatcher@gmail.com
Q: How do I order on your website?
A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Check is secured by Paypal - Mastercard - Visa - AMEX.